REFUND POLICY — Agulha Circular
How to request a return due to buyer's remorse:
If you are not satisfied with the product or have changed your mind about the purchase, you may request a return within 7 days of receiving your order at your address.
Send an email to [email protected], stating your full name and order number. You will receive a refund within 30 days of receiving the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.
How to request a return of defective products:
According to Brazilian law, in the case of items with manufacturing defects, you have the right to request a return within 30 days of receiving your order at your address.
Send an email to [email protected], informing your full name, order number, and information about the manufacturing defect (description with photos or videos). We will analyze your case within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.
How to return products:
Following the Consumer Law, the shipping costs for returning products due to the right of withdrawal or items with manufacturing defects will be covered by our store through the reverse logistics process.
You will receive a postage authorization code by email after your return request and you must ship the merchandise at a post office. We do not cover packaging costs, so we suggest that you use the same packaging in which you received your purchase (if it is not damaged) or a suitable box that protects the items during transport.
Return address: São Paulo - SP
Contact us:
If you have any questions about our refund and return policy, please contact us by email at [email protected].
